Support

Mount10 Support

Your personal support.

SERVICE OPERATION CENTER (SOC)

At our Service Operation Center, professionals monitor your backups. Our team checks daily whether backups have been successful or not. You are immediately informed if any irregularities occur.

Do you have a problem? Please contact us, we’ll find a solution! In an emergency, the MOUNT10 support team is available to you round the clock.
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Remote support
Allow our support team to access your device for remote assistance, regardless of where you are.
Download
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Service Status
Find all current messages on MOUNT10 services here. If there are any disruptions or if maintenance work is planned, you’ll find all the relevant information here.
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IN CASE OF EMERGENCY, OUR SUPPORT IS ALSO AVAILABLE 24/7.

Call us. For customers and partners, we are also available in emergencies outside business hours: around the clock, even at weekends.

Telephone 041 726 03 28

also of interest

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SOFTWARE
MOUNT10 exclusively provides its customers with software that can be downloaded free of charge.
Find out more
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KNOWLEDGE BASE
Find the answers to FAQs here, such as: How can I change my password and the encryption key? This section also contains useful specialist articles and step-by-step instructions and manuals for individual products.
Knowledge Base
Remote support Service Status