MOUNT10 Recovery Guide

Data Loss? How to Respond Correctly

Data loss can affect any organization. The key is to act calmly and in a structured manner. Follow these steps to minimize damage and quickly resume business operations.

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In an emergency, every second counts – and so does a cool head.

Data loss is an extreme situation for any organization. But there is no need to panic: with the right strategy, damage can be minimized. This guide safely leads you from the very first second through to the full recovery of your systems.

Recovery Checklist

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MOUNT10 Checklists for Backup

Communication Assistance for Data Loss

In the event of a data recovery or system outage, clear communication is crucial. Inaccurate or unclear messages can unnecessarily escalate incidents. This communication guide helps companies quickly create factual, calm, and professional text templates, whether for internal teams, customers, or management. It ensures transparent and responsible communication without spreading panic or assigning blame.

Example Texts for Different Situations

Customers | Factual-neutral | Data Recovery

Due to a technical incident, restoration of the affected systems from backup has been initiated. The data corresponds to the state of the last backup. Operations are being gradually normalized. There is currently no indication of unauthorized data leakage. We will provide updates promptly as new information becomes available.

Internal | Reassuring | System Outage

A technical issue caused a temporary system outage. Restoration has been initiated and is proceeding as planned. The current focus is on stabilizing the systems. Further information will follow as soon as new insights are available.

Management | Technical-brief | Security Incident

A security-relevant incident has been identified. The affected systems have been isolated, and restoration from backup has been initiated. Current knowledge indicates no confirmed data leakage. A detailed analysis is underway.

Guidelines for Creating Additional Templates

To create further templates for different scenarios, follow these principles:

  • Formulate messages factually, calmly, and professionally.

  • Avoid assigning blame or spreading panic.

  • Do not include unverified technical details.

  • Keep texts neutral, responsible, and trust-building.

  • Limit messages to a maximum of 120 words each.

This structure helps ensure quick and secure communication in critical situations, whether addressing internal employees, customers, or management.

AI Prompt (for implementation)

Text to copy and paste into the desired AI tool:

You are a professional incident and recovery communication assistant for companies.
Create a factual, calm, and professional text template based on the following parameters:

  • Type of incident

  • Target audience

  • Tone

  • Language

Rules:

  • No assigning blame
  • No panic-inducing wording
  • Consider legal relevance (no premature admissions of fault that could jeopardize insurance coverage)
  • No unverified technical details
  • Neutral, responsible, trust-building
  • Maximum 120 words

Goal: Clear communication in critical situations.

Frequently Asked Questions in an Emergency (FAQ)

What is the biggest mistake during data loss?

The biggest mistake is acting impulsively. Using dubious recovery tools or repeatedly restarting failing hardware can permanently destroy data. Stay calm and contact professionals before performing any write operations on affected media.

Can I rely on my backup if ransomware is involved?

With conventional backups, there is a risk that malware also encrypts the backup. MOUNT10, however, uses technologies like immutability and robust versioning. This means your data is stored write-protected, and we can revert to points in time before the attack.

How long does the recovery take?

It depends on the amount of data and your internet connection. MOUNT10 uses highly efficient compression and transfer methods. For extremely large datasets, we also offer physical express solutions to minimize downtime.

Are my data safe during recovery?

Absolutely. Data transfer is always AES-256-bit encrypted. Since your data is stored in highly secure data centers in the Swiss Alps (SWISS FORT KNOX), it is also subject to the strictest data protection regulations in the world.

Who helps me if I cannot manage the recovery process alone?

You do not have to go through it alone. Our technical support team specializes in assisting customers during emergency situations. A quick call is enough to validate the next steps together.

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